How does the customer see the fee?
This will depend on the specific solution you utilize. Customers will either see a "surcharge" line item on their receipt, or a "discount" is displayed when paying by cash.
There are specific rules regarding surcharging/cash discounting, and how the customer is informed of the surcharge or discount. If you are a brick and mortar store you’ll need to have any surcharges clearly posted to see on your point of sale device and upon entry to your establishment. If you’re operating in an online environment, you must have the notice placed somewhere on the checkout page as well as the terms & conditions page. Additionally, all receipts are required to show the surcharge as its own line-item, clearly visible to the customer. Similarly, if you’re offering a cash-discount, then you need to clearly post the discount that cash-paying customers receive, as well as the “adjustment” that non-cash-paying customers pay!
If this sounds complicated – that’s what AND is here for! Our job is to make this easy on you. We handle terminal programming, receipt generation, signage, registration with the card-brands, and training. Surcharging and cash-discounting don’t have to be hard to implement! We make things easy, and our goal is to help you implement cost-saving programs with ease and simplicity. Give us a call to chat about your needs.
We're serious about saving money.
AND is dedicated to getting your processing rates as close to zero as possible. We utilize membership pricing along with cash discounting and surcharging programs to maximize savings. Let our analysts review your statements and see how much money we can put back in your pockets.